These Shipping Terms apply to all orders placed through Verdanilia (hereinafter referred to as “we”) online store. By placing an order, you agree to the following terms regarding delivery and shipment.
Delivery area
We currently deliver to all regions within Australia. Deliveries to countries outside Australia are not supported at this time.
Shipping fees
Orders over 160 AUD qualify for free shipping.
Orders up to and including 160 AUD incur a flat shipping fee of 11.99 AUD.
Cut-off time
Our order processing hours are Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT).
Orders placed before 6:00 PM are considered same-day for processing.
Orders placed after 6:00 PM or on non-working days are processed on the next business day.
Processing time
Orders are processed within 1–3 business days after the cut-off time.
Shipping period
The estimated shipping period is 5–11 business days from the date of dispatch.
Shipping carrier
All shipments are delivered via UPS.
Order tracking
Once an order is placed, you will receive an email containing:
Order number
Payment information
Shipping carrier
You can also track your order via the website’s “Order Tracking” page by entering your email or phone number and the corresponding order number.
Responsibility statement
Product damage or loss: We will handle claims in accordance with UPS policies for damaged or lost shipments.
Shipping modifications and cancellations: Requests for shipping changes or cancellations must be made promptly; otherwise, processing will follow standard dispatch.
Delivery address and responsibility: Ensure that the shipping address is accurate. We are not responsible for issues caused by incorrect or incomplete addresses.
Delivery notice
Please ensure someone is available to receive the package at the delivery address.
Inspect the package upon receipt. Any visible damage should be reported immediately.
Contact us
For questions regarding shipping or order status, please reach out:
E-mail: contact@verdanilia.com
Phone: +1 (315) 777-1175
Address: 6530 DAVIDSON RD CARRIAGE, COLUMBIA, SC 29209, US
Opening Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
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