This Return and Exchange Policy applies to all purchases made through the online store operated by Verdanilia (hereinafter referred to as “we”). By placing an order, you agree to the terms outlined below.
Return and exchange period
Returns and exchanges are accepted within 30 days from the date of delivery confirmation. Requests submitted after this period may not be accepted.
Return and exchange conditions
You may request a return or exchange under the following circumstances:
The item has visible appearance issues
The item has quality-related problems
The item has noticeable odor or significant color differences
The received item does not match the order details
Return or exchange requested without a specific reason
Return process
Contact us via email or phone to request a return. Please provide your order number, payment proof, reason for return, and relevant photos or videos.
Our support team will review your request promptly. If approved, we will notify you using your contact details and provide a return address.
Please send the item back to the designated return address and wait for us to receive it.
Once received, we will inspect the item based on the reported issue. If the inspection is approved, a refund will be arranged immediately.
Exchange process
Contact us via email or phone to request an exchange. Please provide your order number, payment proof, reason for exchange, and relevant photos or videos.
Our support team will review your request. If approved, we will notify you and provide a return address.
Please return the item to the designated address and wait for confirmation of receipt.
After inspection and approval, a replacement item will be shipped to your address within 1–3 business days.
Refund process
Refund method: Refunds will be returned to the original payment method used, including Visa or MasterCard cards.
Processing time: Refunds are typically completed within 1–3 business days, depending on your card issuer. If the refund is delayed, please contact us for assistance.
Return label information
For approved return or exchange requests, return label instructions will be provided by our support team where applicable. Please follow the provided guidance carefully to ensure proper return handling. Unauthorized returns without prior approval may not be processed.
Shipping cost responsibility
If the return or exchange is due to appearance issues, quality problems, noticeable odor, significant color differences, or incorrect items, return shipping costs will be covered by us.
For returns or exchanges requested without a specific reason, return shipping costs will be the responsibility of the customer.
Responsibility statement
Returned items must match the condition described in the request. We reserve the right to decline refunds or exchanges if returned items do not meet the stated conditions or if required information is incomplete.
Contact us
For return or exchange requests, please contact us using the information below:
E-mail: contact@verdanilia.com
Phone: +1 (315) 777-1175
Address: 6530 DAVIDSON RD CARRIAGE, COLUMBIA, SC 29209, US
Opening Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
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