Order Cancellation Policy
This Order Cancellation Policy applies to purchases made through the online store operated by Verdanilia (hereinafter referred to as “we”). By placing an order, you agree to the terms outlined below.
Order cancellation conditions
Orders that have not been shipped within 48 hours after placement may be canceled directly by contacting us.
Orders placed more than 48 hours ago or already shipped cannot be canceled. In such cases, you may wait for the order to be delivered and then contact us to request a return and refund according to our return process.
Order cancellation process
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Please contact our customer support team via email or phone to request an order cancellation. When submitting your request, provide your order number, payment confirmation, and relevant details to help us verify your order.
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Our support team will review your request promptly. Once approved, we will notify you of the cancellation result and arrange the refund accordingly.
Refund process
Refund method: Refunds will be returned to the original payment method used at checkout, including Visa or MasterCard bank cards.
Processing time: Refunds are generally processed within 1–3 business days, depending on the processing speed of your card issuer. If the refund has not been received after this period, please contact us for assistance.
Important notes
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Orders can only be canceled under the conditions described above.
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Cancellation requests must be submitted clearly and completely to avoid processing delays.
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Once a refund is issued, the final posting time depends on your bank’s internal procedures.
Order status and responsibility
We recommend checking your order status carefully after placing an order. Providing accurate contact and order information helps ensure timely communication and efficient handling of requests.
Policy updates
We reserve the right to update or adjust this Order Cancellation Policy when necessary. Any changes will apply to future orders placed after the update is published.
Contact us
If you have questions about order cancellation or refunds, please reach out to us using the contact details below:
E-mail: contact@verdanilia.com
Phone: +1 (315) 777-1175
Address: 6530 DAVIDSON RD CARRIAGE, COLUMBIA, SC 29209, US
Opening Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)